Returns & Exchanges

At Patara Shoes, we want you to love your sustainable footwear, which is why we offer a 30-day window for returns and exchanges on all unworn items in their original packaging. Whether you need a different size or a different style, our goal is to ensure you find the perfect fit for your next adventure.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email and secure it to your original shipping box.

3

Drop Off Package

Hand off your package to the designated carrier at any official drop-off location or schedule a pickup for your convenience.

4

Receive Refund or Exchange

After our warehouse inspects the returned footwear, we will process your refund to the original payment method or ship out your new pair within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing